Fund Office to Accept Member Walk-Ins, By Appointment, on a Limited Basis, Beginning July 6th

July 1, 2020

As New York State is set to enter Phase III of its reopening following the PAUSE related to the COVID-19 pandemic, the Fund Office will begin accepting member walk-ins at 395 Hudson Street, by appointment, and on a limited basis only, effective July 6th, 2020. Please note the following guidelines before you consider making an appointment for an in-person visit.

• Member Service Representatives are available for in-house walk-in service by appointment only, Monday through Friday, 7:00 am to 4:45 pm ET. Appointments can be made by calling Member Services at (800) 529-FUND (3863). *Please try to make appointments at least 24 hours in advance.
• Masks are required to enter the building and must be worn during in-person visits.
• Upon arrival, members will be required to complete a health screening form and temperature check. Forms will be held by security and given to management for record-keeping.
• The Fund Office will do its best to accommodate unscheduled walk-ins by accepting completed forms and/or giving out blank forms, but unscheduled walk-ins will NOT be seen in-person until a proper appointment is made.

During these unprecedented times, we appreciate your cooperation in keeping your fellow members and the Fund Office staff safe. Remember, Member Services can answer many of your questions over the phone as well. We encourage you to contact our Call Center at (800) 529-FUND (3863) with any inquiries you may have.