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Accessing LiveHealth Online for Mental Health or Substance Abuse Assistance

Accessing LiveHealth Online for Mental Health or Substance Abuse Assistance

April 26, 2021

If you or your dependent(s) are seeking outpatient services for mental health or substance use, please know that help is available and accessible from any electronic device with internet access.

You can have a confidential virtual visit with a licensed clinician at

Follow the steps below to access assistance through

  • Create an account at using the information from your Empire insurance card, such as the member ID number.
  • On the main page, click on the Telemedicine box which takes you to webpage.
  • On the webpage, create a account.
  • Select the LiveHealth Online Psychology box or download the LiveHealthOnline app to your electronic device to access provider biographies and schedules.
  • Select a provider and schedule an appointment.
  • After the appointment is scheduled, you will be directed to enter credit card information to cover the session fee ($80-$90).
  • As a result of accessing LiveHealthOnline through the portal the fee will be calculated using the active policy information stored in the portal for that member.
  • The LiveHealthOnline receipt will show the full provider fee even though active Empire BCBS participants will be charged a $10 copay, not the amount shown when the transaction is completed.
  • will send you a confirmation email after the appointment is scheduled and a reminder on the day of the scheduled appointment with a receipt showing the $10 copay.

For further assistance with Mental Health issues or Substance Use please contact MEND 212-366-7590 or

You Are Not Alone!