Fund Office at 395 Hudson Street Will Revert to Remote Operations Due to Coronavirus (COVID-19) Beginning November 30, 2020

November 25, 2020

-Office Will Operate Remotely and Continue to Service Membership Until it is Deemed Safe to Return

-The Health of our Members and Employees is our Number One Priority

Due to renewed concerns regarding the spread of the Coronavirus (COVID-19) throughout the United States, and particularly New York City, the New York City District Council of Carpenters Benefit Funds will revert to fully remote operations beginning November 30, 2020. Please be assured that this change will not interrupt the services we provide to the membership. Here are some important facts you should know:

• We will continue processing and updating your Welfare coverage/eligibility including COBRA/Self-Pay payments.
• We will continue issuing pension benefit payments to all existing Retirees.
• The Fund Office’s Interactive Voice Response (IVR) system will be available for access during this time period.
• The Fund Office will have an email address available to monitor inquiries. Questions and/or comments can be submitted to the Member Services Department at memberservices@nyccbf.org.
• The Retirement Services Department will continue reviewing all incoming Pension applications.
• Vacation Benefits will be issued as scheduled.
• Member Services will offer virtual appointments in lieu of face-to-face meetings.
• The Fund Office’s website will continue to operate and post important updates at www.nyccbf.org. The website’s private Member Login portal will continue to function as well.
• The Fund Office’s Facebook (www.facebook.com/nycdccbf) and Twitter (www.twitter.com/nycdccbf) pages will continue to be active and post updates on a regular basis to keep you informed of ongoing occurrences.
• The Fund Office will maintain a remote Member Services Call Center, which can be reached at (800) 529-FUND (3863).
• The Carpenters Training Center (CTC) has postponed in-person classes through at least Sunday, December 13th, at which point the situation will be re-evaluated. The CTC will be conducting remote learning apprentice classes and member SST safety classes during this time. Please call the CTC or visit their website at www.nyccarpenterstrainingcenter.org to schedule a class.

Please know that the Fund Office is focused on serving you and continuing to administer your benefits no matter the conditions we face. However, we ask that you please exercise patience as we endure this situation together.

For more information about the Coronavirus (COVID-19) and how to keep yourself and your family safe from infection, you can get the latest from the Center for Disease Control (CDC) at www.cdc.gov/coronavirus/2019-ncov/index.html.

We will be sure to contact you as soon as we know when the Fund Office will reopen and can resume normal business operations.