Fund Office to Begin Accepting Member Walk-ins, By Appointment Only, Effective March 15th

March 11, 2021

Since state and national restrictions surrounding the COVID-19 pandemic have begun to relax, Fund Office staff will begin returning to 395 Hudson Street on a staggered basis. As such, the Fund Office will also recommence accepting member walk-ins at 395 Hudson Street, by appointment only, and on a limited basis, effective March 15th, 2021. Please note the following guidelines before you consider making an appointment for an in-person visit.

• Member Services Representatives are available for in-house walk-in service by appointment only, Monday through Friday, 7:00 am to 4:45 pm ET. Appointments can be made by calling Member Services at (800) 529-FUND (3863) or by filling out a form at https://nyccbf.com/member-appointment-request-form/. *Please try to make appointments at least 24 hours in advance.
• Masks are required to enter the building and must be worn during in-person visits.
• Upon arrival, members will be required to complete a health screening form and temperature check. Forms will be held by security and given to management for record-keeping.
• The Fund Office will do its best to accommodate unscheduled walk-ins by accepting completed forms and/or giving out blank forms, but unscheduled walk-ins will NOT be seen in-person until a proper appointment is made.
• The option of virtual visits is also available and we encourage members to utilize this option.

During these unprecedented times, we appreciate your cooperation in keeping your fellow members and the Fund Office staff safe. Remember, Member Services can answer many of your questions over the phone or via virtual visits as well. We encourage you to contact our Call Center at (800) 529-FUND (3863) with any inquiries you may have.