Get Answers by Using Empire BlueCross BlueShield’s Secure Message Center

December 14, 2015

Do you have questions about your coverage, a claim, or a program? If so, Empire BlueCross BlueShield has a Message Center available on its website to answer those questions! Empire BlueCross BlueShield’s Message Center is an easy way to ask a question and get the answer you need. There’s no need to worry about your privacy either. Since the Message Center is part of www.empireblue.com, your messages are private, password-protected, and more secure than email.

The Message Center can help you:

• Update your address.
• Choose a new doctor.
• Ask about a claim.
• Find information about your benefits.

To access the Message Center, log in at www.empireblue.com and go to Customer Support > Message Center > Compose Message. When they answer your message, you will receive an email letting you know to log in to the Message Center to see their response. Also, your messages are saved in case you need to see them in the future.

The Message Center is open 24/7 that way you can contact them at the most convenient time for you.