Issues with Incorrect Annuity Account Balances on Prudential’s Website to be Addressed

April 24, 2020

The Fund Office is aware that some members may be experiencing issues with their annuity account balances. We are in communication with Prudential, who has reported to us that there was an issue which occurred during the nightly update to their system. They are currently working to resolve the issue and member accounts will be updated as soon as possible. Members have no reason to be concerned that their account balances have actually been reduced to the levels they may be seeing.

If you have any additional questions, please call Prudential at (877) 778-2100.

*UPDATE- The system error was corrected Saturday evening. All member balances and activity should now be displaying properly.