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Delinquency Analyst

DEPARTMENT: Employer Services- Internal Delinquencies
POSITION REPORT TO: Internal Delinquencies Manager

The salary range for this position is $45,000 – $50,000

The Delinquency Analyst is responsible for resolution of past-due accounts within the parameters of the Collective Bargaining Agreements as well as decision making and judgment regarding delinquencies, payment plans and account reconciliation. This position interacts with employers, the Union, internal departments, and outside counsel in reconciling and resolving delinquent employer accounts.


Benefit Shortage & Shop Steward Reporting Analysis

Process benefit shortage claims received from members and business agents
Review pay stubs and employer contribution information to verify the validity of a shortage claim
Review the outstanding benefit shortage list for any reporting errors or identify any issues that need to be remedied/escalated
Contact employers to resolve outstanding shortage claims
Conduct analysis of shop steward data against the benefits contributions made by employers
Review employer rebuttal information to resolve open variances
Utilize cross-reference program within URBAN to link all unrecognized UBC numbers to the proper member
Inform the District Council of potential inaccuracies with shop steward reporting
Notify Member Services when members have more than one active SSN in the system, so the issue can be promptly resolved

Delinquency Analysis

Prepare calculations of past-due contributions of delinquent employers
Send demand letters and notices of intent to arbitrate to employers who fail to cure delinquencies
Review open cases to ensure timeliness of follow-up, accuracy of delinquent
contributions and update calculations based on updated reports and payments
Complete ad-hoc delinquency analysis based on inquiries received in-house or from outside parties (e.g. District Council, general contractors, city agencies)

Collect late payment interest charges from contractors and resolve disputes over errant charges

Payment Plan Administration

Send questionnaire packet to employers requesting payment plans
Gather delinquency information and company asset/liability information to prepare payment plan calculation and request form
Draft payment plan calculations based on the above-mentioned information
Coordinate review of the request with collections counsel
Prepare payment plan status reports for the Delinquency Committee of the Board of Trustees
Monitor payment plan installments and ongoing contributions to ensure that the employer remains current on its obligations and notify the employer or counsel of any breach
Deposit installments through URBAN payment plan module


Update the database to reflect all communications with employers
Request audit assignments whenever necessary
Request the addition and removal of companies from the District Council’s Contractor Status List
Maintain departmental documents on the network folders and MaxxVault


High School Diploma or equivalent required; Bachelor’s degree preferred
Two to four years relevant experience
Must be proficient in Microsoft Word, Excel and Outlook
Must have experience with auditing systems and benefit fund administration systems

Excellent mathematical, analytical, technical, and auditing skills
Ability to manage multiple audit engagements and competing priorities in a fast-paced, interactive, results-based team environment
Strong ability to prioritize and multitask
Strong customer focus-and works well with internal and external customers
Excellent organizational skills and attention to detail

Image Processing Technician

DEPARTMENT: Information Technology
POSITION REPORT TO: Records and Information Manager

The salary range for this position is $35,000 – $40,000

Position Purpose:
The Image Processing Technician is responsible for scanning and indexing onsite documents, incoming mail, documents currently located at a secure storage facility, and applicable project work for delivery or introduction into the Funds’ document management system. The Image Processing Technician is responsible for quality assurance of all documents scanned or indexed by the department. They will also prepare documents for destruction based on the Funds’ document retention policy and deliver to the department head and the Chief Compliance Officer for approval.

Recalling, preparing, scanning, and indexing paper records into the Funds’ document management system.
Sorting and preparing incoming mail for conversion to electronic format and distribution to departments.
Verifying that records are correctly indexed and introduced into document management system and image quality is acceptable.
Creating daily content and activity reports and updates on projects.
Preparing documents for destruction in accordance with the Record Retention Policy.

Develop process flow diagrams.
Develop quick reference guides and other user support documentation when needed.

Strong attention to detail.
Experience in high-volume scanning, imaging, and data entry.
High School Diploma or GED is required.
Working knowledge of Word, Excel, Outlook, and PowerPoint.

While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands and fingers to operate computers and other standard office equipment. The employee frequently is required to walk, stand, lift and/or move up to 40 pounds.

The position is NOT a remote position. The position is in the office 5 days a week. Candidates will be required to show proof of being fully vaccinated against COVID­19 upon commencing employment. Reasonable accommodations will be considered on a case by case basis for exemptions to this requirement in accordance with applicable law.

Member Services Representative

Department: Member Services Department

Reports to: Member Services Manager

FLSA Status: Non-Exempt

Direct Reports: None

The salary range for this position is $35,000 – $40,000

Position Purpose:

The Member Services Representative is responsible for assisting a large population of active and retired union members including their eligible dependents via in-person and telephone regarding their benefits including but not limited to Health and Welfare, Pension, Annuity, Scholarship, and Vacation. This is a demanding, fast-paced environment. Strong in-person and telephone communication skills are required.

Essential Job Functions:

  •  Problem-solve issues regarding benefit eligibility, pension inquires and vacation inquiries in an effective and timely manner
  • Review incoming documents for accuracy and completion, obtain missing information as necessary
  • Maintain records of member interactions and transactions; record details of inquiries, comments, complaints, and details of actions taken
  • Perform member verifications
  • Follow HIPAA and organizational procedures for maintaining confidentiality; exercise independent judgment consistent with these guidelines
  • Multitask and prioritize workload under tight deadlines in a demanding environment; must escalate appropriate issues to management in a timely fashion
  • Learn from written material; review and refer to plan documents for assisting member
  • Follow department procedures as outlined in the URBAN user guides and SOP’s

Knowledge, Skills, and Abilities: 

  • Bi-Lingual (English/Spanish) a plus
  • Typing 45 -55 WPM
  • Professional ability to manage high volume and high energy callers
  • High School Diploma or equivalent is required; some college preferred
  • Two (2) years’ experience in a customer service capacity is preferred
  • Proficient in Microsoft Word, Outlook and Excel with the ability to learn customer service software applications
  • Ability to work under minimal supervision, independently and or as a member of a team
  • Must be detail oriented with strong attention to accuracy

EEO Statement:

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, including gender dysphoria and similar gender-related conditions, gender, including pregnancy, veteran or military status, actual or perceived sexual orientation, gender identity or expression, including status as a transgender individual, predisposing genetic characteristics, genetic information, marital status, familial status, domestic violence victim status or any other legally-recognized protected basis under federal, state, or local laws.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions of the job, please contact Melissa Getz, Director of Human Resources, 212-366-7519,


To apply, please send resume to

Staff Accountant

REPORTS TO: Manager, Accounting

The salary range for this position is $55,000 – $60,000

POSITION PURPOSE: The Staff Accountant is responsible for analyzing, preparing and recording accounting transactions in the general ledger; performing various analysis of account activity; assisting in the monthly closing process; performing account reconciliations in preparing reports to management.

AP Processing
– Review invoices to determine which entity is responsible for payment.
– Verify invoices are properly approved and agrees to contract.
– Review AP reports to verify invoices are coded to the correct expense account.
– Print checks after Management approval.
– Prepare check authorization sheet for approval and signature.
– Scan and save all invoices & correspondences to MaxxVault.
– Maintaining document files.
– 1099 Reporting.

General Accounting
– Monthly reconciliation of Bank Accounts
– Update budget expense worksheets for the Benefit Funds and CTC
– Prepare market value report per Investment Manager.
– Assist in annual budget preparation.
– Daily bank deposits.
– Reconciliation of school conference expenses and reimbursements.
– Tracking of Benefit Fund Travel and Conference expenses.
– Maintain and update the Promo funds receipt schedule.
– Prepare the Fixed Assets schedule and depreciation.
– Assist with yearend Audit request.
– Yearend accrual processing.
– Administrative expense allocation and chargebacks.
– Other projects as requested by the Controller and Assistant Controller.
– Assist with Urban payment processing.
– Assist with other accounting tasks when needed.

Payroll Processing
– Assist with shared cost payroll processing.
– Assist with the preparation of payroll worksheets associated with payroll tax with holdings, FSA, commuter and transit benefits.

– Bachelor’s degree in Accounting or Finance
– At least three (3) years of experience in accounts payable, receivable, payroll, and financial reporting.
– Experience with general ledger programs, Great Plains Dynamics experience preferred.

– Experience with payroll processing systems

Welfare Department Office Administrator

Position Reports to: Welfare Manager
FLSA Status: Non-Exempt
Direct Reports: None

The salary range for this position is $42,000 – $46,000


The Office Administrator will be responsible for supporting the department’s needs, which include, but are not limited to, distribution of departmental mail, taking meeting minutes, creating, and updating records, managing overpayment program and contributing to the overall efficient operations of the department. The position requires a high degree of attention to detail and ability to be a forward thinker.

Create and update records ensuring accuracy and validity of information.
In coordination with Communications Manager, review and edit department’s written communications.
Sort and distribute internal and external correspondence in a timely manner.
Responsible for managing benefit overpayment program, which includes tracking and processing recoupments related to benefit overpayments.
Assist with identifying improvements across the department as well as with the company’s in-house computer system and making recommendations for enhancements.
Accurately scan and index files to the company’s in-house computer system.
Records minutes from weekly team huddle.
Monitor and maintain department’s office supplies.
Performs other duties as assigned or required.

Self-starter who works well independently and in a team environment.
Able to prioritize, organize and work efficiently, complete tasks with deadlines, transition from task-to-task and maintain focus.
Detail-oriented and have an ability to troubleshoot.
Excellent verbal, telephonic and written communication skills.
Proficient in Microsoft Word, Excel and Outlook.

Associates degree required. Bachelor’s degree preferred.
Experience working with benefit plans and working knowledge of ERISA and HIPAA laws and regulations a plus.


Retirement Benefit Analyst


The salary range for this position is $45,000 – $48,000

The New York City District Council of Carpenters Benefit Funds is seeking a full time Retirement Analyst.

Essential Job Functions:
Process pension and death benefits for new retirees and beneficiaries to be added to the system for payment

Process applications for Disability pension coordinating with medical evaluation organization
Maintain and update member information in database
Verify that pension benefit applications are complete and accompanied by required documentation, if not, refer incomplete applications to the member and/or beneficiary
Process Qualified Domestic Relations Orders (QDRO’s) according to Fund guidelines
Interact with members and pensioners regarding questions that arise
Review and process JP Morgan reports
Review and process PBI reports
Prepare and process all organizational reports related to pensioner hours worked after retirement
Interact with members and vendor regarding the Annuity Plan
Assist Member Services Department with pension and annuity inquiries
Assist with month-end closing of newly added pensioners
Prepare various correspondence to members, pensioners and survivors
Perform additional duties and projects as assigned by management

Knowledge, Skills and Abilities:
Bachelor’s degree or equivalent work experience
One to three years of pension/benefits administration experience
Knowledge of employee retirement plans
Proficiency in math and analytical skills
Excellent verbal and written communication skills
Proficient in computer applications (i.e. Microsoft Office, Excel and Outlook)
Sophisticated problem-solving ability
Ability to maintain confidentiality of records and information
Ability to multi-task
Ability to work both as an individual contributor and as a team-player

Welfare Department Eligibility and Invoice Associate

REPORTS TO: Welfare Manager

The salary range for this position is $42,000 – $46,000

The Eligibility and Claims Associate is responsible for the accuracy and timeliness of the Welfare Funds’ electronic tape file transfers to and from various vendors for approximately 20,000 Union members 8,000 retirees and their dependents. Ensures claim invoices are appropriately paid for eligible participants.


Responsible for reviewing accuracy of information on vendor eligibility tape files. 

Responsible for ensuring tape files are transferred successfully. 
Responsible for reviewing and reconciling vendor claim invoices and recording
departmental expenditures.
Responsible for reviewing and uploading Paid Family Leave data to the Department of Finance portal on a quarterly basis.
Responsible for maintaining claim and eligibility records.
Interacts, responds, and resolves eligibility inquiries via multiple channels including phone, email and written correspondence.
Performs multiple work roles with expanded knowledge and skill sets such as data entry, processing multifaceted transaction, and handling eligibility inquiries under minimal supervision.
Identify and support implantation of process improvement and recommendations of enhancements to processes.
Performs other duties as assigned or required.

Associates degree.
Experience in health and welfare benefit plan administration preferably in a multi-employer environment.

Excellent verbal and written communication skills
Superior organization skills
Requires independent decision making on complex situations.
Demonstrated ability to effectively manage multiple priorities
High attention to detail.
Knowledge of ISSI systems or knowledge of benefit administration systems and strong ability to learn new systems
Proficient in MS EXCEL

Dependent and Beneficiary Associate

REPORTS TO: Welfare Manager

The salary range for this position is $40,000 – $44,000

The Dependent and Beneficiary Associate is responsible for accuracy of keypunching and indexing health enrollment requests for dependents and assigned beneficiaries into the Fund’s in-house computer system, corresponding with legal agencies regarding Qualified Child Medical Support Order requests, handling claim audits due to dependent retro-
terminations, and for creating communications and retaining records regarding overpayment of claims due to retro-terminations.


-Insures all pertinent documents have been received for dependent health enrollment and beneficiary requests
-Enter member’s dependent and beneficiary information into databases from the enrollment forms
-Review all data for errors and report any unusual findings to Team Lead
-Scan and index all documents, correspondence pertaining to health enrollments and beneficiary assignments.
-Corresponds with members, by all means of communication to request supporting documents needed to complete enrollments
-Corresponds to interested parties regarding Qualified Child Medical Support Orders
-Work following privacy guidelines as dictated by state and federal law
-Ensure proper updates of required software
-Special projects as they occur


-High School diploma or GED
-Self-starter who works well independently and in a team environment
-Exceptional knowledge of office computer systems and software
-Strong written and oral communication skills with members and vendors
-Experience working in data entry software and maintaining detailed information
-Ability to effectively work within record software and update files accurately
-Experience maintaining a professional level of privacy in accordance with HIPAA or other relevant regulations
-Detail-oriented and have an ability to troubleshoot
-Able to define decision criteria and determine the most appropriate course of action
-Able to prioritize, organize and work efficiently, complete tasks with deadlines, transition from task-to-task and maintain focus
-Excellent verbal, telephonic and written communication skills
-Proficient in Microsoft Word, Excel and Outlook

Information Security Manager

DEPARTMENT: Information Technology
REPORTS TO: Information Technology Director

The salary range for this position is $80,000 – $85,000

Working closely with Director of Information Technology, the Information Security Manager will be responsible for developing, implementing, and monitoring a comprehensive information security and risk management program. This person will provide the vision and leadership necessary to manage the risk to the organization and will ensure business alignment, effective governance, system and data availability, integrity, and confidentiality.


-Works with the Director of IT determining needs, planning, scheduling, and
implementing security initiatives. Manages projects by defining scope, goals,
deliverables, tasks, and required resources, allocating project resources, creating schedule
and project timelines, tracking deliverables and monitoring and reporting on project
progress, and evaluating and assessing results of project
-Maintains and reports on the organization’s readiness and mitigates risk by
recommending and delivering strategies, policies, and procedures for implementing and
enhancing information security posture
-Works with Technical Systems, Records & Information, and other departments to
provide secure access to required data
-Works with and advises technical staff on ongoing cybersecurity initiatives including
vulnerability scanning and remediation
-Creates, evaluates, and maintains information security policies, procedures, guidelines,
and other documentation
-Coordinates and communicates with outside agencies regarding security and compliance
-Prepares all users by organizing and/or conducting training and educational awareness
programs in relevant security areas such as cybersecurity threats, security policies and
procedures, and compliance. Creates and implements training and testing campaigns on
phishing, malware, and other security threats, evaluating results for additional targeted
trainings and testing campaigns
-Monitors regulatory publications and frameworks, e.g. NIST, and stays abreast of all
applicable regulations and guidelines to ensure HIPAA and other compliance
-Audits user access controls to data and physical location ensuring that least privilege
access is maintained
-Manages and/or performs internal risk and cybersecurity assessments
-Addresses security incidents


-Strategic Planning – aligns processes, resource planning, and department goals with
overall organizational strategy. Analytical mind with problem-solving aptitude
-Teamwork/Communication – interacts with employees, departments, and others
cooperatively and professionally; solves and resolves issues constructively; contributes to
improvement of employee morale
-Compliance – exhibits professional and ethical behavior by observing conflict of interest,
confidentiality, compliance, and other policies; sets example for employees, encouraging
compliance by adhering to policies and regulations
-Productivity and Accountability – demonstrates the ability to set goals, assign priorities,
anticipate problems, delegate tasks, and achieve results; accepts responsibility for
outcomes and encourages employees to be accountable for their actions
-Educator/Trainer – manages and develops staff; ensures staff skills are consistent with
job responsibilities; addresses employee relations issues in timely fashion and with
sensitivity; sets appropriate goals for employees to develop their skills and improve their
usefulness to the organization

-Bachelor of Computer Science or equivalent combination of education, experience, and
-Ten (10) plus years hands on IT experience including five (5) plus years in a security-
based role, such as cybersecurity, forensics, cryptography, etc.
-At least five (5) years of IT systems management experience
-Excellent oral and written communication, organizational, technical, and analytical skills
-Ability to work on multiple projects simultaneously
-Excellent time management skills


-While performing the duties of this job, the employee is regularly required to sit; talk or
hear, in person and by telephone; use hands to fingers, handle, feel or operate computers
and other standard office equipment; and reach with hands or arms. The employee is
frequently required to walk and stand.
-Must be able to lift and/or move up to 50 pounds.