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Information Technology Manager

DEPARTMENT: Information Technology
POSITION REPORT TO: Information Technology Director
FLSA STATUS: Exempt
DIRECT REPORTS: Three

POSITION PURPOSE
Working closely with Director of Information Technology and key stakeholders, the Information Technology Manager is responsible for planning, coordination, implementation, control and completion of software and hardware projects, aligned with the strategy, commitments, and goals of the organization. The Information Technology Manager is also responsible for managing the provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure, including all network, telecommunication, and end user systems, to ensure all systems and related procedures adhere to organizational values and enable staff to meet business needs and requirements of the organization.

ESSENTIAL JOB FUNCTIONS:
Works with the Director of IT in planning, scheduling, and implementing major initiatives. Manages projects by defining scope, goals, deliverables, tasks, and required resources; allocating project resources; creating
schedule and project timelines; tracking deliverables and monitoring and reporting on project progress; evaluating and assessing results of project
Maintains organization’s effectiveness and efficiency by researching, recommending and delivering strategies, policies, and procedures for implementing and enhancing information technologies
Manages on-going cybersecurity initiatives including vulnerability scanning and remediation
Conducts system audits of implemented technologies for compliance and effectiveness, making
recommendations for improvement
Secures systems by developing system access, monitoring, control, and evaluation structures, establishing and testing disaster recovery policies and back-up procedures and maintaining information security policies,
procedures, and documentation
Creates, maintains, and documents standard operating procedures and guides for the IT department and organizational staff including, though not limited to, installation, configuration, usage procedures, and best practices
Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; escalating problems to vendors when applicable
Verifies the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
Maintains and tests Disaster Recovery/Business Continuity systems
Manages maintenance of data center environmental and monitoring equipment
Manages and mentors technical staff
Prepares all users by organizing and/or conducting training and educational awareness programs in relevant IT areas such as cybersecurity threats, IT policies and procedures, compliance, and software and hardware in
use. Develops and provides reference materials and support documentation
Provides Tier III/other support per request from various constituencies. Investigates and troubleshoots issues  Manages administration of data and telecommunications operations for the Carpenters Training Center
Interfaces with contractors performing data and power work at the Benefit Funds, District Council and Carpenters Training Center offices

ADDITIONAL JOB SKILLS:
Strategic Planning – researches and recommends innovative, and, where possible, automated approaches for system administration tasks, identifying approaches that leverage current resources and provide economies of scale
Teamwork/Communication – interacts with employees, departments, and others cooperatively and professionally; solves and resolves issues constructively; contributes to improvement of employee morale
Compliance – exhibits professional and ethical behavior by observing conflicts of interest, confidentiality, compliance, and other policies; sets example for employees, encouraging compliance by adhering to policies and regulations
Productivity and Accountability – demonstrates the ability to set goals, assign priorities, anticipate problems, delegate tasks, and achieve results; accepts responsibility for outcomes and encourages employees to be accountable for their actions Educator/Trainer – manages and develops staff; ensures staff skills are consistent with job responsibilities; conducts performance reviews and addresses employee relations issues in timely fashion and with
sensitivity; sets appropriate goals for employees to develop their skills and improve their usefulness to the organization

REQUIREMENTS/EDUCATION:
Bachelor’s degree in Computer Science or equivalent combination of education, experience, and certifications
Ten (10) plus years hands on IT experience including computer networks, network administration and
network installation
At least (5) years of IT management experience
Cybersecurity experience a plus
Excellent oral and written communication, organizational, technical, and analytical skills
Ability to work on multiple projects simultaneously
Excellent time management skills

OTHER SKILLS & ABILITIES:
VMware, Windows Server, Active Directory, Cisco Security. Cisco Networking
Windows Desktop Operating Systems, Microsoft Office Suite, and Office 365

PHYSICAL DEMAND:
While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand.
Must be able to lift and/or move up to 50 pounds.

NOTE: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with this position.

Member Services Representative

Department: Member Services Department

Reports to: Member Services Manager

FLSA Status: Non-Exempt

Direct Reports: None

Position Purpose:

The Member Services Representative is responsible for assisting a large population of active and retired union members including their eligible dependents via in-person and telephone regarding their benefits including but not limited to Health and Welfare, Pension, Annuity, Scholarship, and Vacation. This is a demanding, fast-paced environment. Strong in-person and telephone communication skills are required.

Essential Job Functions:

  •  Problem-solve issues regarding benefit eligibility, pension inquires and vacation inquiries in an effective and timely manner
  • Review incoming documents for accuracy and completion, obtain missing information as necessary
  • Maintain records of member interactions and transactions; record details of inquiries, comments, complaints, and details of actions taken
  • Perform member verifications
  • Follow HIPAA and organizational procedures for maintaining confidentiality; exercise independent judgment consistent with these guidelines
  • Multitask and prioritize workload under tight deadlines in a demanding environment; must escalate appropriate issues to management in a timely fashion
  • Learn from written material; review and refer to plan documents for assisting member
  • Follow department procedures as outlined in the URBAN user guides and SOP’s

Knowledge, Skills, and Abilities: 

  • Bi-Lingual (English/Spanish) a plus
  • Typing 45 -55 WPM
  • Professional ability to manage high volume and high energy callers
  • High School Diploma or equivalent is required; some college preferred
  • Two (2) years’ experience in a customer service capacity is preferred
  • Proficient in Microsoft Word, Outlook and Excel with the ability to learn customer service software applications
  • Ability to work under minimal supervision, independently and or as a member of a team
  • Must be detail oriented with strong attention to accuracy

EEO Statement:

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, including gender dysphoria and similar gender-related conditions, gender, including pregnancy, veteran or military status, actual or perceived sexual orientation, gender identity or expression, including status as a transgender individual, predisposing genetic characteristics, genetic information, marital status, familial status, domestic violence victim status or any other legally-recognized protected basis under federal, state, or local laws.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions of the job, please contact Melissa Getz, Director of Human Resources, 212-366-7519, mgetz@nyccbf.org.

Apply:

To apply, please send resume to resume@nyccbf.org.

Credentialed Substance Abuse and/or Mental Health Professional

Department: Member Education and Network for Dependency (“MEND”)

FLSA Status: Non-Exempt. Full-Time

Position Purpose:

Service membership, as well as dependents, of the New York City District Council of Carpenters Welfare Fund with substance use and mental health issues including, but not limited to: referrals for detoxification, inpatient rehabilitation, intensive outpatient, outpatient treatment, and case management.

Essential Job Functions:

Provide Referrals

  • Assist members and/or dependents to identify their need for treatment.
  • Conduct thorough assessments for appropriate level of treatment and length of stay.
  • Verify eligibility for coverage.
  • Act as a liaison with Anthem and treatment facilities.

Program and Case Management

  • Maintain confidential written and electronic records.
  • Ensure legislation standards and guidelines are being followed.
  • Collaborate with facilities on progress and effectiveness of treatment.
  •  Maintain statistics for the program and identify trends.

Requirements/Education:

  • Licensed Mental Health Counselor (“LMHC”) or Licensed Social Worker (“LMSW”) with a minimum of three (3) years experience in the field of substance abuse.
  • Qualified Health Professional with a CASAC preferred.
  • Experience in the Mental Health field a plus.

Other Skills and Abilities: 

  • Experience working with individuals in need of substance use and mental health treatment.
  • Strong assessment and active listening skills, interpersonal skills, critical thinking and effective communication.
  • High level of organization.
  • Proficiency in Microsoft Outlook, Word, Excel and PowerPoint.
  • Strong analytical skills.
  • Self-starter who can work independently and collaboratively.

EEO Statement:

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, including gender dysphoria and similar gender-related conditions, gender, including
pregnancy, veteran or military status, actual or perceived sexual orientation, gender identity or expression, including status as a transgender individual, predisposing genetic characteristics, genetic information, marital status, familial status, domestic violence victim status or any other legally-recognized protected basis under federal, state, or local laws.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions of the job, please contact Melissa Getz, Director of Human Resources, 212-366-7519, mgetz@nyccbf.org.

Apply:

To apply, please send resume to resume@nyccbf.org.

IT Project Manager (CTC)

Department: Carpenters Training Center (CTC)

Position reports to: Director of Training

FLSA Status: Exempt

Position Purpose:

IT Project Managers are responsible for overseeing all aspects of any project in a company’s IT department, which includes managing a team of employees to ensure projects are completed on time and within their specified budgets. Some of an IT Project Manager’s day-to-day duties include:

Essential Job Functions:

  • Setting project goals and coming up with plans to meet those goals
  • Maintaining project timeframes, budgeting estimates and status reports
  • Managing resources for projects, such as computer equipment and employees
  • Coordinating project team members and developing schedules and individual responsibilities
  • Implementing IT strategies that deliver projects on schedule and within budget
  • Using project management tools to track project performance and schedule adherence
  • Conducting risk assessments for projects
  • Organizing meetings to discuss project goals and progress

Requirements/Education: 

  • Bachelor’s degree preferred
  • Five (5) years’ experience leading IT Projects

Other Skills & Abilities:

  •  Advanced computer skills and in-depth knowledge of different operating systems, network administration and service desk administration
  • Project management and leadership skills for managing projects and the teams involved with them
  •  Strong written and verbal communication skills to coordinate with team members and management and explain technical issues
  • Analytical and problem-solving skills to handle any issues that occur during project completion
  • Organization and time management skills to keep projects on track and within budget
  • Excellent resource planning and task scheduling skills

EEO Statement

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, or ancestry, sex, age, physical or mental disability, including gender dysphoria and similar gender-related conditions, gender, including pregnancy, veteran or military status, actual or perceived sexual orientation, gender identity or expression, including status as a transgender individual, predisposing genetic characteristics, genetic information, marital status, familial status, domestic violence victim status or any other legally recognized protected basis under federal, state, or local laws.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person and by telephone; use hands to fingers, handle, feel or operate computers and other standard office equipment; and reach with hands or arms. The employee frequently is required to walk and stand. If reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions of the job, please contact Melissa Getz, Director of Human Resources, 212-366-7519, mgetz@nyccbf.org.

Apply:

To apply, please send resume to resume@nyccbf.org.

Audit Administrator

REPORTS TO: AUDIT MANAGER
FLSA STATUS: NON-EXEMPT
DIRECT REPORTS: NONE

POSITION PURPOSE:
The Audit Administrator is responsible for tracking the status of fringe benefits contribution audits performed on signatory contractors and initiating collection procedures that ultimately are resolved at a hearing before the Independent Arbitrator

ESSENTIAL JOB FUNCTIONS:
Track progress of all audits referred back to Funds office for employers’ non-compliance
Generate Seven Day Demand Letters to be sent via certified mail to instruct employers to reply to audit requests and/or notifications of delinquency
Generate Notices of Intention to Arbitrate if employers fail to respond to Seven Day Demand Letters; mail copies to employers, arbitrator and association via regular & certified mail
Gather documents such as agreements, association information and other correspondence for arbitration
Research employers using the Department of State, Lexis-Nexis and the Internet to determine if employers are out of business or have relocated
Refer employers with awards and judgments to Employer Assistance Department to be added to the Shut Down List
Review audits prior to mailing them to employers: log audits as received, review purchases included in the audit report against those listed in the auditing system for accuracy
Enter audit information such as shop stewards’ reports, insufficient benefit purchases, CD hours, and rate differential hours into a tracking spreadsheet
Prepare cover letters for all audits and mail to the employers, along with audit reports
Follow up with employers to confirm receipt of payroll audit reports, discuss findings and direct them on steps to take to dispute or pay the audit
Refer settlement proposals to Collections Counsel
Review and update employer history in the auditing system to ensure information is accurate; notify the Agreement Department of any updates
Contact audit firms regarding any corrections to an audit report that may be necessary prior to billing
Notify Employer Associations of all payroll audits billed to member employee
Review information regarding hours that were submitted to the Funds in error; submit corrections to the Remittance Manager; follow up to ensure information was entered correctly in the database
Review audit database on a regular basis for accuracy to flag any errors to be corrected; follow up to ensure the errors have been corrected
Reach out to employers who are scheduled for arbitration to confirm attendance
Log audit payments received from the Remittance Department
Process electronic allocation files of paid audits
Adjust and prepare new summary pages in each audit when necessary
Maintain scan, and index audit files in MaxxVault
Assist Employer Services Director in preparing audit notes for arbitration
Maintain various folders on the department’s database containing all electronic documents

Maintain records for audits to be tracked in the auditing system

REQUIRED SKILLS/ABILITIES:
High School Diploma required, some college preferred
At least two (2) years relevant experience
Knowledge of collections procedures
Customer service experience
Proficient in Microsoft Word, Excel, and Outlook
Strong oral and written communication skills
Must have excellent organizational skills
Must have excellent follow-up and follow-through skills
Excellent analytical and mathematical skills

Payroll Administrator

REPORTS TO: ASSISTANT CONTROLLER
FLSA STATUS: EXEMPT
DIRECT REPORTS: NONE

POSITION PURPOSE:
The Payroll Administrator is responsible for the payroll, payroll tax processing and related benefits for the staff of the New York City District Council of Carpenters Benefit Funds. This position requires that payroll records are adequately maintained and organized, and payroll is completed in a timely and accurate manner. In addition to the payroll processing function, this position is responsible for the daily monitoring of payroll, tax and benefit related correspondences between the executive staff and administrative and benefit departments. Documents received are required to be distributed in conjunction with a document management system and organized so that an audit trail is maintained, and activity is recorded accurately.

ESSENTIAL JOB FUNCTIONS:

Manage Time & Labor
Manage cost center assignments, add/update payroll policies & pay rules, manage schedules and update annual holidays.
Train staff and management.
Review and correct missed punches, timecard errors, pending time off requests and attendance points.
Run and view weekly reporting, review manager approvals, close payroll periods, transfer weekly timecard data, make prior period adjustments.

Timely Process of Multiple Weekly Payrolls
Import approved Web Time batch data.
Update Payroll dates deductions & employee tax changes.
Review & approve employee file changes.
Input payroll adjustments.
Run and review payroll batch audits.
Run and review preprocess payroll registers. Timely submission of payrolls.
Run and save weekly payroll reports to accounting and review quarterly and year end payroll tax filings.
Calculate and process specialty payrolls, bonus, PTO payout, manual payroll, etc.

Weekly Disability Tax Reporting
Run and format weekly Ultra report.
Save Post register and compare totals with Ultra report.
Add new disability recipients to Paylocity database. Update taxes.
Create weekly upload file and historical payment file.
Enter prior period adjustments.
Upload file data to Paylocity and audit.
Submit file for processing.
Run and save weekly payroll reports to Accounting.

Manage Employee Garnishments and Voluntary Deductions
Setup and manage garnishment payment arrangements and support orders. Notify employees and
set up payment.
Setup and manage voluntary insurance deductions. Audit deductions, update invoices on vender websites. Run and review monthly reporting. Process monthly payments.
Review and audit individual accounts as needed and upon request. Manage invoicing.
Setup and manage 401K and Roth deductions. Setup and manage FSA & commuter benefits
accounts and employee 401K loan deductions.
Setup and manage Instructor Working Dues & PAC deductions. Calculate and update
deduction amounts weekly. Run monthly reporting. Process and submit monthly wire payment requests. Send monthly reports to DC Accounting department.

Process Annuity and Pension Calculation and Payment
Run and format monthly reporting.
Calculate monthly payments.
Update Ultra database.
Request wire payment.

Review Onboard New Hire Records for Accuracy
Review for accurate tax setup.
Add additional pay codes.
Set up accruals for new hires.

Periodic Audits & Surveys
Annual Fund audit.
Periodic payroll audits of accruals, deductions, earnings & taxes.
Quarterly and Annual audit of Disability.
Annual time study.
Other tasks and special projects related to tax compliance, audits, general ledger reconciliations and acquisitions.

REQUIRED SKILLS/ABILITIES:
Bachelor’s Degree required.
Payroll processing experience.
Proficiency in MS Word, Excel, and PowerPoint.
Experience with payroll processing for a company with 100+ employees.
Excellent analytical and problem-solving skills; strong verbal and written communication skills.
Excellent interpersonal skills with ability to interact with all levels of employees.
Knowledge of payroll practices, principles, regulations, and procedures.
Ability to multi-task, work under pressure, and meet deadlines.
Ability to work with minimum supervision to complete assignments and projects.
Strong business acumen.
Ability to work in fast-paced, ever changing organization.

Welfare Retiree Eligibility Associate

Position Reports to: Welfare Manager

FLSA Status: Non-Exempt

Direct Reports: None

The Welfare Retiree Eligibility Associate is responsible for managing all aspects of retiree benefit eligibility for approximately 8,000 retirees and their dependents.

Essential Job Functions:

  • Ensures accuracy of retiree premium deductions
  • Determines necessary documents have been produced and mailed to the appropriate recipients.
  • Interacts, responds and resolves retiree and Medicare inquiries via multiple channels including phone, email and written correspondence.
  • On a quarterly basis review, update and respond to CMS Medicare eligible reports provided by Empire BCBS eligibility department.
  • Update Medicare eligibility in company’s benefit administration system.
  • Processes retiree dependent adds/drops, ensures appropriate premiums are being billed to member.
  • Responsible to review accuracy and sign off on CMS forms for special enrollments.
  • Lead on annual retiree open enrollment
  • Performs multiple work roles with expanded knowledge and skill sets such as data entry, processing multifaceted transaction, and handling member inquiries under minimal supervision.
  • Requires independent decision making on complex eligibility circumstances.
  • Identify, maintain system processes and make recommendations to enhance current processes.
  • Evaluates eligibility and creates accounts for eligible surviving dependents within the Fund’s benefit administration system.
  • Create, evaluate and maintain retiree receipts for both pension and ACH electronic deductions.
  • Comply with federal, state, SPD and Fund policies.
  • Performs other duties as assigned or required.

Knowledge, Skills and Abilities

  • Associates degree
  • Experience in health and welfare benefit plan administration preferably in a multi-employer environment
  • Excellent verbal and written communication skills
  • Superior organization skills
  • Demonstrated ability to effectively manage multiple priorities
  • High attention to detail.
  • Knowledge of ISSI systems or knowledge of benefit administration systems and strong ability to learn new systems
  • Proficient in MS Office

 

Welfare Department Office Administrator

Position Reports to: Welfare Manager
FLSA Status: Non-Exempt
Direct Reports: None

POSITION PURPOSE:

The Office Administrator will be responsible for supporting the department’s needs, which include, but are not limited to, distribution of departmental mail, taking meeting minutes, creating, and updating records, managing overpayment program and contributing to the overall efficient operations of the department. The position requires a high degree of attention to detail and ability to be a forward thinker.

ESSENTIAL JOB FUNCTIONS:
Create and update records ensuring accuracy and validity of information.
In coordination with Communications Manager, review and edit department’s written communications.
Sort and distribute internal and external correspondence in a timely manner.
Responsible for managing benefit overpayment program, which includes tracking and processing recoupments related to benefit overpayments.
Assist with identifying improvements across the department as well as with the company’s in-house computer system and making recommendations for enhancements.
Accurately scan and index files to the company’s in-house computer system.
Records minutes from weekly team huddle.
Monitor and maintain department’s office supplies.
Performs other duties as assigned or required.

KNOWLEDGE, SKILLS, AND ABILITIES:
Self-starter who works well independently and in a team environment.
Able to prioritize, organize and work efficiently, complete tasks with deadlines, transition from task-to-task and maintain focus.
Detail-oriented and have an ability to troubleshoot.
Excellent verbal, telephonic and written communication skills.
Proficient in Microsoft Word, Excel and Outlook.

EDUCATION AND EXPERIENCE:
Associates degree required. Bachelor’s degree preferred.
Experience working with benefit plans and working knowledge of ERISA and HIPAA laws and regulations a plus.

 

Quality Assurance Specialist

DEPARTMENT: Retirement Services
REPORTS TO: Manager Retirement Services
FLSA STATUS: Non-Exempt

PURPOSE:
The Quality Assurance Specialist performs a variety of tasks associated with analyzing, testing and evaluating pension calculations, procedures and problems to improve pension data integrity. The position also requires the review of escalated issue that may arise to aide in determining a possible improved process. Duties are diverse and must be capable of multi-tasking.

Essential Duties and Responsibilities:
Responsible for the daily audit of completed pension applications and calculations
Research and respond to escalated issues
Review Disability eligibility for Phase I & II prior to generated options
Review of DRO/QDRO and other legal documents.
Review requests for Segal calculations
Keep abreast of legislative changes affecting pension and how it relates to pension calculations
Assist in communicating to team members regarding legislative and best practice initiatives and changes
Review pension communications for accuracy before they are sent to members
Provide accurate and timely feedback regarding performance of team members to Retirement Services Manager
Ensure ERISA compliance; uphold and enforce department standards for accuracy and timeliness in pension calculations
Prepare formal reports of findings
Responsible for data accuracy for annual valuation data files
Provide feedback to Retirement Services Manager regarding training needs of team in accordance with departmental and organizational guidelines
Design workflow, implement procedure in conjunction with Retirement Services Manager for handling of Minimum Required Distributions (MRD’s)
Special projects as required
Testing system enhancements for compliance to Plan rules

Knowledge, Skills and Abilities:
Bachelor’s degree or equivalent work experience
Excellent communication verbal and written skills
Ability to coordinate and work on multiple projects at once
One to three years of pension/benefits administration experience

Knowledge of employee retirement plans
Proficiency in math and analytical skills
Intermediate to Advance knowledge of Excel, Outlook and Word

 

Retirement Benefit Analyst

REPORTS TO: MANAGER OF RETIREMENT SERVICES
FLSA STATUS: NON-EXEMPT
DIRECT REPORTS: NONE

The New York City District Council of Carpenters Benefit Funds is seeking a full time Retirement Analyst.

Essential Job Functions:
Process pension and death benefits for new retirees and beneficiaries to be added to the system for payment

Process applications for Disability pension coordinating with medical evaluation organization
Maintain and update member information in database
Verify that pension benefit applications are complete and accompanied by required documentation, if not, refer incomplete applications to the member and/or beneficiary
Process Qualified Domestic Relations Orders (QDRO’s) according to Fund guidelines
Interact with members and pensioners regarding questions that arise
Review and process JP Morgan reports
Review and process PBI reports
Prepare and process all organizational reports related to pensioner hours worked after retirement
Interact with members and vendor regarding the Annuity Plan
Assist Member Services Department with pension and annuity inquiries
Assist with month-end closing of newly added pensioners
Prepare various correspondence to members, pensioners and survivors
Perform additional duties and projects as assigned by management

Knowledge, Skills and Abilities:
Bachelor’s degree or equivalent work experience
One to three years of pension/benefits administration experience
Knowledge of employee retirement plans
Proficiency in math and analytical skills
Excellent verbal and written communication skills
Proficient in computer applications (i.e. Microsoft Office, Excel and Outlook)
Sophisticated problem-solving ability
Ability to maintain confidentiality of records and information
Ability to multi-task
Ability to work both as an individual contributor and as a team-player

Welfare Department Eligibility and Invoice Associate

REPORTS TO: Welfare Manager
FLSA STATUS: Non-Exempt
DIRECT REPORTS: None

POSITION PURPOSE:
The Eligibility and Claims Associate is responsible for the accuracy and timeliness of the Welfare Funds’ electronic tape file transfers to and from various vendors for approximately 20,000 Union members 8,000 retirees and their dependents. Ensures claim invoices are appropriately paid for eligible participants.

ESSENTIAL JOB FUNCTIONS:

Responsible for reviewing accuracy of information on vendor eligibility tape files. 

Responsible for ensuring tape files are transferred successfully. 
Responsible for reviewing and reconciling vendor claim invoices and recording
departmental expenditures.
Responsible for reviewing and uploading Paid Family Leave data to the Department of Finance portal on a quarterly basis.
Responsible for maintaining claim and eligibility records.
Interacts, responds, and resolves eligibility inquiries via multiple channels including phone, email and written correspondence.
Performs multiple work roles with expanded knowledge and skill sets such as data entry, processing multifaceted transaction, and handling eligibility inquiries under minimal supervision.
Identify and support implantation of process improvement and recommendations of enhancements to processes.
Performs other duties as assigned or required.

EDUCATION & EXPERIENCE:
Associates degree.
Experience in health and welfare benefit plan administration preferably in a multi-employer environment.

REQUIRED SKILLS/ABILITIES:
Excellent verbal and written communication skills
Superior organization skills
Requires independent decision making on complex situations.
Demonstrated ability to effectively manage multiple priorities
High attention to detail.
Knowledge of ISSI systems or knowledge of benefit administration systems and strong ability to learn new systems
Proficient in MS EXCEL