Meeting Your Chronic Illness Needs with Case Management Provided by Independence Administrators

July 1, 2024

As an active or non-Medicare eligible participant of the NYCDCC Welfare Fund, you and your dependents who are diagnosed with a chronic illness are eligible for Medically Necessary Durable Medical Equipment (DME). This process may seem daunting, which is why Independence Administrators’ (IA) staff features Registered Nurse Health Coaches, who provide free and confidential case management.

Examples of Durable Medical Equipment:

Diabetic Supplies (Continuous Glucose Monitoring Meters/ Finger Stick Meters & Lancets)

Sling/Brace/Boot to support a broken limb

C-Pap Machine & Equipment (Sleep Apnea Machine)

Orthotics

Breast Pumps

Durable Medical Equipment and Supplies Process:

1. Work with your healthcare provider to determine your medical situation and needed DME/supplies.

2. Call 1-888-234-2393; option 6 to speak with a Registered Nurse Health Coach.

3. Your Registered Nurse Health Coach will coordinate with you and your providers for needed services, including DME and supplies.

4. DME suppliers work with IA to ensure processes/medical policies are followed to obtain medically necessary equipment.

Note: The Preferred DME Supplier for IA is Edgepark.

More About Registered Nurse Health Coaches:

Registered Nurse Health Coaches at IA are available 24/7 to help you with the following:

– Provide you with education and resources to understand and manage your issue or concern.

– Coordinate with you and your providers for needed services such as:

• Durable Medical Equipment (DME)
• Supplies
• Home Health Care
• Nutrition
• Transitions of care
• Work with you to help you achieve your health/healthcare goals

– Provide education on benefit, policy, and authorization process