NYCDCC Welfare Fund’s Telehealth Provider To Change From MDLIVE to Teladoc Health
NYCDCC Welfare Fund’s Telehealth Provider To Change From MDLIVE to Teladoc Health
December 19, 2023
Effective January 1, 2024, Independence Administrators will change their virtual care provider from MDLIVE to Teladoc Health (“Teladoc”). This change only applies to Active and Pre-Medicare retirees/dependents who are covered through Independence Administrators.
The transition to Teladoc offers members the following:
– A Larger Network. Teladoc’s network is about 3 times larger than MDLIVE’s. Having more providers means shorter wait times for patients.
– Babysitter calling. If your child needs an appointment while someone else is taking care of them (e.g., a babysitter or grandparent), their caretaker can call Teladoc on your behalf.
– No changes in cost. Virtual care will remain at the same cost-share it is now ($10 copayment per visit), even though members will have access to improved capabilities.
If you have reoccurring visits with a Behavioral Health provider through MDLIVE, you will be able to get connected to a new provider through Teladoc on January 1, 2024. Call the number on the back of your member ID card to discuss the best option for you.
You can access Teladoc by:
- Calling 1-800-835-2362,
- Visiting www.teladochealth.com, or
- Downloading the Teladoc mobile app.
