Member Survey Member Login
Member Survey Member Login

Prudential Retirement Accounts to be Upgraded and Managed by Empower Retirement

Prudential Retirement Accounts to be Upgraded and Managed by Empower Retirement

January 23, 2024

As previously reported on our website in March 2022, Empower Retirement acquired Prudential Retirement in early 2022. In February 2024, Empower will be completely upgrading and integrating Prudential accounts into the Empower system.

This change will not affect your individual Annuity Account under The New York City District Council of Carpenters Annuity Fund.

Some highlights of the Empower experience include:

Automatic Account Transfer – Your retirement account and current investments will automatically transfer to the new Empower experience.

New Website – You will be able to manage your retirement account with the help of enhanced planning features and tools.

New App – The Empower app is available for iOS and Android environments for on-the-go access to your retirement account.

Expanded Call Center Hours – Empower Customer Care Center representatives are available with additional weekday hours and new Saturday hours.


What You Can Do Now

To learn more about what Empower has to offer and read Frequently Asked Questions, please visit–


Website Integration Process

Beginning Thursday, February 1st, Empower will begin the account-migration process. This will set in motion a “quiet period,” which will last through Monday, February 5th.


What You Can Do After The Upgrade To Empower

Beginning Tuesday, February 6th, once your account has automatically migrated to Empower, you can register your new Empower account and log-in information at

If you would like to learn more about managing your individual account under the new Empower system, please visit and register for a webinar.


If you have questions about your account with Empower, please contact Empower Customer Service at 1-800-701-8255.

To learn more about your Annuity benefits, please visit


For further information, please refer to the informational packet and FAQs provided by Empower below: