The MEND Program: Frequently Asked Questions

May 5, 2025

May is Mental Health Awareness Month, and the NYCDCC Benefit Funds would like to highlight the Members Education & Network for Dependency (The MEND Program). Established in 2016, the MEND Program is led by an accredited staff that provides assistance to participants and their dependents in addressing and finding treatment for mental health and substance use issues. Throughout its history, the MEND Program has helped NYCDCC families find assistance and support through difficult times in a safe, professional, and confidential environment.

To help our members learn more, the Fund Office has compiled a list of Frequently Asked Questions regarding the MEND Program. For a complete overview, we encourage you to visit the MEND page on our website at www.nyccbf.org/news-media/mend-program-and-wellness/

Frequently Asked Questions

Who is eligible for MEND Services?
MEND services are available for participants and their dependents, including those employees who participate via a participation agreement.

What type of problems does MEND address?
MEND services help address all mental health problems including stress, anxiety, depression, and alcohol and substance abuse.

How can MEND help me?
A MEND counselor can speak with you in person or by phone to help you decide what next steps need to be taken to address your concerns. Working with your health plan, MEND can help you receive inpatient or outpatient treatment for mental health or substance use issues.

Who provides MEND services?
MEND counselors are licensed clinicians who specialize in mental health and/or substance use treatments.

Is there a cost for this program?
No. MEND services are provided at no cost. If a referral is needed and made, every effort will be made to assist members in obtaining in-network services to help keep out-of-pocket costs low. In all cases, MEND will work with you until you receive assistance that is affordable and effective.

Is MEND confidential?
Personal information discussed with MEND is protected by confidentiality laws and regulations. However, there are exceptions when there is a threat of possible harm to self and/or others. Participation is voluntary and your right to privacy and confidentiality are respected.

How can MEND help supervisors?
MEND counselors provide consultation and education to management, supervisors, and union leaders about mental health and substance abuse issues.

If you or one of your dependents is struggling with substance abuse or mental health issues, please contact the MEND Program for assistance from our accredited staff. The MEND program can be reached by phone at (212) 366-7590 or by email at MEND@nyccbf.org. Please remember that there is no shame in asking for help, that MEND operates under strict confidentiality restrictions, and that we are here to help you and your family.