UnitedHealthcare (“UHC”) to Offer Lifeline® Personal Emergency Response System (“PERS”) at No Cost to Covered Medicare-Eligible Retirees

October 12, 2022

We have great news for Medicare-Eligible NYCDCC Welfare Fund participants who are covered under UnitedHealthcare (“UHC”)! Effective January 1, 2023, UHC will offer Lifeline Personal Emergency Response System (“PERS”) at no cost to covered participants who wish to utilize the service. PERS is a system that allows users to ask for help whenever they need it, day or night, 365 days of the year. To summon assistance, all you need to do is press the help button, which is located on the hardware provided (it can be worn as a pendant or wristband). Once help is requested, a Trained Care Specialist will assist you and make sure you are provided with whatever services you need.

Some features of PERS include:

• Optional AutoAlert fall detection technology automatically provides access to help if it detects a fall – even if wearer is disoriented, immobilized, or unconscious, and cannot press the help bottom.
• Cellular or landline compatible, Lifeline works anywhere in the U.S., where current telephone service is provided.
• Lightweight, waterproof help button can be worn on the wrist or as a pendant.

Participants, family members, caregivers, and healthcare professionals may enroll a participant by:

• Calling: 1 (855) 595-8485, TTY 771
  • Monday through Friday: 8am to 8:30pm ET
  • Saturday: 10am to 4pm ET
• Emailing: LifelineCares@Philips.com
• Faxing: 1 (800) 548-7695
• Online: philips.com/uhcgroup

Please be sure to have the following information available:

• Address
• Telephone number to schedule delivery
• Date of birth
• Preferred language

For more information, click the flyer located in this article.